Faq

FAQ

Before You Set Off

The finer details of your rental, thoughtfully clarified.

Frequently Asked Questions ( FAQ )

Can’t find your answer here? Message us on WhatsApp and we’ll help directly.

Every car in our fleet comes with comprehensive insurance included in the rate.

If you’re at fault in an accident, you’re responsible for the excess amount only – not the full repair cost. If the accident isn’t your fault, you carry no liability.

CDW is available on select cars for an added premium. Ask us when booking and we’ll confirm if it’s available for the car you want.

21 years old. If you’re between 21–24, a 10% surcharge applies to the excess on any at-fault claim.

Yes, taken as a pre-authorization hold on your credit card rather than a charge. The exact amount depends on the car – it’s listed on each car’s booking page.

Mainly to secure against traffic fines incurred during your rental period. Please stick to posted speed limits – the UAE has more speed cameras per mile than most countries.

Your pre-authorization is released within 25 days of returning the car.

Our team will reach out with the details of any ticket issued during your rental period.

Yes – 250 km per day across the entire fleet. Extra kilometers are charged per km; ask us for the current rate on your car when you book.

Yes. Delivery anywhere in Dubai is free. Delivery elsewhere in the UAE is available too – ask us for details when you book.

A valid driving license and a copy of your Emirates ID or passport.

Yes – a valid license from your home country or an International Driving Permit is accepted alongside your passport.

Message us on WhatsApp directly, or fill in the booking form on any car’s page – either way, we confirm availability within minutes.

Reserve Your Drive.

Select your car — the rest is handled with the same care you’d expect.

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